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How parimath Protects Your Personal Data

At parimath, every account you open comes with a clear promise: your personal data belongs to you, and we handle it with care, transparency and purpose.

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parimath How parimath Protects Your Personal Data
REACH OUR PRIVACY TEAM

Contact Us About Your Privacy Rights

If you have a question about how your data is used, want to request a correction or deletion, or need to raise a concern about your account details, our privacy team is here to help. We aim to respond to all privacy requests within five working days.

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Email Privacy Team

Send your data request or concern to our dedicated privacy address. We will confirm receipt within 24 hours and provide a full response within five working days.

Live Chat Support

Start a live chat session from any page on parimath to speak directly with a support agent who can log your privacy request and escalate it to the right team immediately.

Written Request by Post

For formal data access or deletion requests, you may submit a written notice to our registered correspondence address. Include your account email and the nature of the request clearly.

HOW WE HANDLE YOUR DATA

Six Ways parimath Keeps Your Data Secure

Data security at parimath is not a single measure — it is a layered set of practices covering every stage of your account lifecycle.

Encrypted Data Storage

All personal data you provide — name, email, phone number, UPI handle — is stored using AES-256 encryption. No plaintext personal records sit on our servers, even during routine maintenance windows.

Cookie Transparency

We use session cookies to keep your account active and analytics cookies to improve page load times. You can adjust your cookie preferences at any time via the settings panel in your account dashboard.

Account Security Protocols

Two-factor authentication is available on every parimath account. We also flag unusual login attempts — such as a new device or an unfamiliar location — and send an alert to your registered email before access is granted.

Data Retention Schedule

We retain your account data for as long as your account is active and for a defined period thereafter as required by Indian financial record-keeping rules. You may request a full retention schedule by contacting our privacy team.

Request a Data Copy

You have the right to request a complete export of the personal data we hold about you. Submit your request via email or live chat and we will deliver a structured file to your registered address within ten working days.

Account Deletion Process

If you choose to close your account, we will delete your personal profile data within 30 days, retaining only the transaction records we are legally obligated to keep under Indian financial regulations.

Your Privacy Questions, Clearly Answered

We have put together the questions we hear most often about how personal data works on parimath. If your question is not covered here, reach out to our privacy team directly — we will give you a specific, written answer rather than a form response.

We collect the data needed to verify your identity and run your account: your name, email address, phone number and date of birth. Payment-specific data such as your UPI ID or Paytm handle is collected only at the point of a transaction and is not stored permanently on our servers.

We do not sell your data to any third party. We share data only with payment processors — such as UPI networks and PhonePe gateways — strictly to complete your transaction, and with identity verification partners where Indian regulations require it.

Personal profile data is deleted within 30 days of account closure. Transaction records are retained for the period mandated by Indian financial rules. You can request a copy of your data before closure so you have your own record.

Log into your account and use the profile settings page to update most fields directly. For changes to identity-linked data such as your legal name, contact our privacy team by email or live chat and we will process the correction within five working days.

We use strictly necessary cookies to keep your session active, performance cookies to measure page speed, and optional analytics cookies. You can turn off non-essential cookies at any time through the cookie settings panel inside your account dashboard.

No. Payment tokens from UPI and Paytm are session-bound and passed directly to the payment gateway. We retain only a reference ID for your transaction history, not your full payment credentials. No card or wallet number is held on our infrastructure.

Send your complaint in writing to our privacy team via the dedicated email address on this page. We will acknowledge it within 24 hours, investigate fully and provide a written response within ten working days of receiving all necessary details from you.

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